Customer support
Our support is available to you under our support conditions. If you have any questions or problems, please contact us.
Disruptions
At the time, no errors are to determine.
Emergency support
E-Mail: support@barnicom.de
Support-Hotline: +49 (0)3338 70 66 91
The emergency support is used for all critical problems that are related to the products booked with us in terms of functionality and availability.
Problems that are not related to our products as well as change requests in configurations are excluded from emergency support. Emergency support is only intended for those responsible for IT and does not represent end-user support.
As part of our support services, we process your request according to the booked SLA service. Please refer to your order for the agreed SLAs and response times. If this does not contain any agreements on SLAs or response times, we do not guarantee any SLAs or response times. The response time of our basic e-mail support is 6 working days.
Remote maintenance
If you have been asked to do so by us, you can download the Teamviewer Client here.
Service Support
E-Mail: info@barnicom.de
The service support is used for all questions and requests about orders, changes and other inquiries regarding support and assistance.
Costs & Prices
All support services provided by BARNICOM are chargeable (except for our causes). Billing takes place every quarter of an hour or part thereof every 15 minutes (15 minutes correspond to one unit). We calculate per unit according to the current price list. If you do not have the current price list, please contact us.
